Assessing patient satisfaction: implications for South Australian public hospitals

Funding of South Australian public hospitals.

Since the 1994-95 financial year, inpatient episodes of care in South Australian public hospitals have been funded according to their casemix. This paper describes the current funding system, sets it in some context and examines what can be established about hospital performance.

An instrument assessing patient satisfaction with day care in hospitals

BACKGROUND Patient satisfaction is an important indicator of quality of care in hospitals. Reliable and valid instruments to measure clinical and outpatient satisfaction already exist. Recently hospitals have increasingly provided day care, i.e., admitting patients for one day without an overnight stay. This article describes the adaption of the 'Core questionnaire for the assessment of Patient...

Determinants of patient satisfaction in public hospitals and their remediabilities

Introduction Quality in healthcare consists of two aspects. While technical quality primarily deals with accuracy of diagnosis and procedures and adherence to clinical protocols, service quality refers to the manner in which the healthcare services are delivered to patients. Since patients are often unable to accurately assess the technical quality of care, functional/service quality is usually...

Assessing patient satisfaction with Sudanese doctors

Dear editor Patients’ satisfaction has long been consideredas an important factor when gauging healthoutcome and quality of care in both developedand developing countries (1) and constitutes asubstantial indicator of the health care quality(2). Researches have shown that satisfiedpatients are more likely to develop a goodrelationship with the health system, leading toimproving compliance, conti...

Patient Satisfaction With the Quality of Health Services Provided by Public Hospitals in Rasht, Iran